FAQs
Your questions, answered
If something is not here, ask us — the answer usually takes one message.
Booking and planning
What do you need from us to quote?
The event type, the date, the venue and a rough guest count. Those four are enough for a first figure — everything else can be decided later. A budget range helps us propose the right thing rather than the most expensive thing.
Will one person be responsible on the day?
Yes. The person who takes your brief is the person on site. Nothing is handed to a subcontractor you have never spoken to.
Can you work with vendors we have already booked?
Yes. If you already have a photographer, a caterer or a sound company, we coordinate with them rather than replacing them. Our own vendor network is there for the gaps.
Equipment and hire
Is the equipment yours, or do you subcontract it?
Ours. Tents, chairs, tables and décor are our own stock, delivered, installed and collected by us. Every item is checked when it comes back, which is why what arrives at your event is not what came back damaged from the last one.
What happens if something is damaged at our event?
Damaged items are charged at 30% of their value and lost items at 100%. Both are assessed on return against the condition the item went out in, and both appear as a line on your invoice rather than as a surprise afterwards.
When do you deliver, and when do you collect?
Both are agreed as part of the booking and both are on the schedule you get, with a delivery window and a collection window rather than "on the day". Every booking in our system carries a dispatch date and a return date; there is no such thing as an open-ended hire.
Money
Is VAT included in your quotes?
Quotes show VAT at 18% as its own line, so the figure you compare is the figure you pay. Nothing is folded into a subtotal.
Will we be reminded before a payment is due?
Yes, automatically — seven days before and again three days before. Every payment we receive is receipted, and each receipt carries a code you can use to verify what was recorded against it.
Still need more information?
Ask us directly
Call or message +256 758 295 592 — most questions take one reply.